Real people. One address.

Everything below ends at the same place: email support@shankdt.com. That is a monitored company mailbox read by more than one person — not a founder’s personal inbox — so it is the right address for bookings, payments, refunds, Pro, your data, and anything else. You do not need to be signed in to use it.

Send us enough to fix it first time

• The email address on your Shankdt account.
• The club, and the tee-off date and time.
• Your booking reference — it starts with SKT- and is on the confirmation email and under My bookings.
• A screenshot, if something on the screen looked wrong.

Bookings

Your bookings live under My bookings and in the confirmation email we send for each one. A booking is only final once it is confirmed — if yours is still pending, or the club tells you something different from what the app told you, email us with the reference and we will sort out which is right.

Cancellations and refunds

Two amounts, two policies, because two different parties hold the money. This is a plain-language summary of section 2 of the terms of use, which is the version that governs.

• Green fees and cart hire are the club’s money and follow the club’s own cancellation policy. Contact us and we’ll help with the club’s side where we can.
• Shankdt’s booking fee is ours. Cancel 48 hours or more before tee-off and any fee you paid online is refunded in full. Cancel later than that, or fail to arrive, and the fee is retained as our reasonable cancellation charge under section 17 of the Consumer Protection Act.
• If the club cancels your round — including for weather — or your cancellation is due to death or hospitalisation, your fee is always refunded in full, no questions.
• Refunds go back to the card or account that paid.

Shankdt Pro

You may cancel a Pro purchase within 7 days of payment for a full refund under section 44 of the ECT Act. To cancel, change or query anything about Pro billing, email us from the address on your account. What Pro includes is on the pricing page; the terms are in section 4 of the terms of use.

Signing in

There is no password. Signing in sends a one-time code to your email address, so if it has not arrived, check spam and promotions folders for a message from shankdt.com and request a fresh code if the first one has expired. If you no longer have access to the email address on your account, email us from the address you do have and we will verify you before changing anything.

Your data

What we hold and why is in the privacy policy. You can delete your account yourself, without asking us, at delete your account— that page also sets out what is erased and the transaction records we are required to keep. For any other request about your personal information, email us; that address is our channel for data-subject requests.

Clubs and partners

If you run a club, a golf day or a brand and want to talk to us, start at for clubs or partner & advertise — or simply email the same address and say who you are; it reaches the right founder.

Is something down?

Check the service status page first. If it says all clear and something still is not working for you, tell us what you tapped, what you expected and what happened instead.

Who you are dealing with

Shankdt is operated by SHANKDT (PTY) LTD, registration 2026/568985/07, a South African company. Email support@shankdt.com. The terms of use are governed by South African law.